1. What is Omber?
Omber is a modern clothing brand offering stylish and comfortable apparel for men, women, and kids. We operate exclusively online through our store www.omberstore.com, currently serving the UAE.

2. Do you ship outside the UAE?
Currently, we only deliver within the United Arab Emirates. However, we plan to expand to more regions in the near future.

3. How long does delivery take?
Orders are typically delivered within 2–5 working days. You’ll receive a confirmation email and tracking information once your order has been shipped.

4. What payment methods do you accept?
We accept secure online payments and other major payment gateways available in the UAE.

5. Can I return or exchange an item?
Yes, items can be returned or exchanged within 7 days of delivery, as long as they are unused, unwashed, and in their original condition with tags attached.

6. How do I request a return or exchange?
Simply contact our customer support team at info@omberstore.com with your order details, and we’ll guide you through the process.

7. Are the product images and colors accurate?
We do our best to display products as accurately as possible. However, slight variations may occur due to screen settings or lighting during photography.

8. How do I know what size to order?
We provide a detailed size chart on each product page. Please refer to it before placing your order to ensure the best fit.

9. How can I contact customer service?
You can reach us via email at info@omberstore.com or use the contact form on our website. We typically respond within 24–48 hours.

10. Do you offer custom designs or bulk orders?
At this time, we do not offer custom orders. However, if you have a bulk inquiry, feel free to contact us and we’ll be happy to assist.